Customer Experience

Customer experience is practically the complete make up of a client’s transaction over the internet. It is the general span of a customer’s behavior on how he perceives the products and services, how much he avails of these commodities and how he reacts passively to the presented info on the company’s websites. One more approach to regard customer experience can be pointed out in the way clients tend to integrate their objectives in the overall product presentation of the business entity. Apparently, Web companies are very concerned about the customer experience principles because these factors readily provide the big picture of the firm’s performance. The main reason is that when they provide better customer experience they tend to retain their existing clients instead of acquiring new ones. Add to that that the advertising mileage benefits if a client’s customer   experience is good as being considered in â€Å"customer advocacy† of promotion to their fellow consumers (Allen, 2005). This is true since they consider losing a client to a competitor is just a click away. In the modern age of internet commerce, there are different types of data that online companies use to evaluate their respective customer experience magnitudes. One example is by collecting data which reflects the shopping activities of consumers. Another form of data being collected by Web firms is the kind of activities visitors do in their Web pages. These data can help evaluate the overall behavior of the clients while inside the company’s domain. Most shopping websites use software to track the actual inventory of their products as reflected by the number of purchases done online. One more data value being used by Web firms is in the aspect of passive customer satisfaction after sales. Some companies conduct small but efficient surveys in order to track the progress of the company whether it actually retains old customer, increase their numbers or losses them. These surveys are being presented through non-spam e-mails or ready to use platforms in the company’s web page. The new sets of technologies available today for customer experience development are almost always in the platform of computer software. Since Web companies do their transactions online, the only possible way to promote good customer experience is to provide clients with Web interface functions for their convenience. For example, the software SAP AG of TeaLeaf is being used by U.S. Airways to detect typographical errors in order entry. This helps the customers provide accurate data for ticket dispensing. Another example is by introducing do-it-yourself features in customized purchasing. The satisfaction of a client may now be tracked using ForeSee and iPerceptions platforms by asking survey questions from them. One more type of technology is the one that empowers customers to find answers through built-in search parameters like â€Å"FAQ† (Frequently Asked Questions) link. Kana Software makes it possible to increase the level of search hits of a customer who needs a quick answer to an inquiry. In summary, the Web firms are insinuating that their previous goals to enhance customer experience are actually paving the way for a more beneficial result in terms of their performance. With the technology and techniques in customized marketing, they have been experiencing a complete growth of sales and service requests from old and new customers. The US Airways ticketing sales have doubled while BasePro increased its revenue by 10% due to customized e-mail ads for its clients. They are now measuring success by considering how much of the customers are still doing business with them as well as how other clients are being drawn towards their Websites due to new technology make ups. References Allen, J., Reichheld, F., Hamilton, B. 2005. The Three â€Å"Ds† of Customer Experience. Working Knowledge-Harvard Business School. Retrieved May 13, 2008 from

Benefits of Oil of Oregano Essay

Benefits of Oil of Oregano Introduction                   Oregano oil is a natural substance extracted from wild oregano plant, which is very useful for human health as they help in killing harmful microorganisms responsible for causing illness in human body. The oregano oil is linked to its properties since it can be used as an antifungal anti-inflammatory. The oil is through steam distillation of the leaves. The herb is used to treat respiratory disorders, menstrual crumbs and some urinary disorders. The oil is also for some skin conditions like acnes. The aromatic flavors found in oregano oil are very essential for cooling. It can be used in meat since it helps reduce the toxic components present in the meat, which are created during the cooking process.                   The oil can be used for fighting off infections in homes since it fights off multi drug resistance bacteria. It can also be beneficial to animals to prevent occasional diarrhea supplemented with probiotics. Although the oils can be beneficial for dietary supplement, it is not advisable to use on children in large quantities on children under the age of six years. The oil is useful for regulating menstruation and delaying menopauses. Women can use this oil for improving their mood balance and oncoming menopause. These oils are very important for our daily health benefits and should be used regularly (Bowden, J. 2007  the 150 healthiest foods on earth).                   Another major benefits of Oil of Oregano is the fact that an individual can directly apply it on the skin. However, there is need to dilute it first. Another healthy benefit of oil of oregano is that it plays significant role during digestion (Bowden, 2007). This is because it persuades the flow of bile in the entire digestive organs. With this perspective, one can argue that it helps in improving the digestion procedure. Oil of Oregano can also be used when one has a sore throat. An individual is advised to take 3 drops of oil of oregano each. For a couple of five days, the symptoms fade away. Thus, oil of oregano plays critical role in our body. Why coconut water should be included in your daily diet                   Coconut water has proven to be good for our health. However, it is crucial to understand some of the drinks that one should substitute with coconut water. For instance, one should not substitute clean or filtered water with coconut water. This entails that they should never refrain from taking clean water. Some of the drinks such as tea, coffee and colas can be substituted with coconut water. In addition, one should also drink coconut water immediately it has been cut. This is because when one takes it immediately it is cut; he or she will be in a position to get nutritional benefits as it fresh and rich in nutrients. Furthermore, pure coconut water is claimed to be fresh and has no additives. In relation to this, it is said to have no cholesterol and thus, it can play significant role in our body.                   Many studies argue that drinking coconut water makes our body health. This entails that it is crucial to include coconut water in every meal. There are many benefits associated with coconut water. For example, some studies argue that coconut water helps to prevent dehydration in our body. This means that every individual should include coconut water in his or her diet. Another major benefit that coconut water plays in our body is that it helps to reduce fatigue or tiredness that people feel lazy. For instance, it replenish the lost of natural salt that people looses during sweating. Thus, it helps to replace the water lost through sweating (Wilson & Wilson, 2002). With this regard, one can argue that it helps to make an individual look more energetic.                   Other studies argue that coconut water also plays some critical role in our body. For example, they help in building up the entire immunity. This is a case where it improves the functions of kidney. It also helps in preventing some of the urinary tract infections that has become prone to people (Wilson & Wilson, 2002). For a couple of years, coconut water has been used as one way of lowering high rate of blood pressure. Thus, it is quit advisable to include coconut water in our daily diet.                   Researchers have found several benefits of coconut water on pregnant women. For instance, it helps in reducing some of the morning complications that they suffer. They also help to reduce some of the common symptoms in pregnant women such as constipation that many of them suffer from. They also reduce the level of acidity in pregnant mother. Due to these benefits one gets from drinking coconut water, it is clear to argue that they should include them in their daily diet. References Wilson, R., & Wilson, R. (2002). Aromatherapy: Essential oils for vibrant health and beauty. New York: Avery. Bowden, J. (2007). The 150 healthiest foods on earth: The surprising, unbiased truth about what you should eat and why. Gloucester, Mass: Fair Winds Press. Source document

Enlightenment and Modernity Essay Example | Topics and Well Written Essays - 2000 words

Enlightenment and Modernity - Essay Example Intellectuals emerged and new knowledge permeated every facet of educated life. The Enlightenment period welcomed Industrial Revolution. This created jobs for the rural and educated dwellers. The advancements of Enlightenment transformed the European nations into more intelligent and self-aware civilization. The thinkers and writers believed that they were more enlightened than their fellow citizens were and therefore took the initiative to educate them. They held that through reasoning people could build a better world. People could solve problems through rational thought and experimentation. This was because a reasonable person could eradicate ignorance, superstition, and autocracy (Beales, 2005:81). People increased their reading habits because of availability of books from the publishing firms. This paper will endeavour to establish the role that publishers and readers played in the dissemination of enlightenment thought. The principles of enlightenment spread throughout Europe a nd America mainly through reading and writings. Debating societies, coffeehouses, salons, and literary circles came into being all over Europe. People interacted through studying and discussing wide rage of topics. The inquiry of knowledge led to emergence of big academies such as the Royal Society of London and Academy of Sciences in Paris. The academy concentrated on sciences such as biology, anatomy, botany, and astronomy. The academies gave little consideration on religious and spiritual studies. In Germany, only aristocracy and bourgeoisie studied in the academies. Conversely, French academies allowed all the citizens to participate in learning regardless of religious beliefs, social classes, and gender (Beales, 2005:83). Great writers, readers, and publishers came up to disseminate information on enlightenment thoughts. Authors passed their ideas to the readers in form of plays, essays, newspapers, journals, pamphlets, and books. Many people craved for knowledge and wanted fre e access to the literary works of the intellectuals who spearheaded enlightenment. Public libraries remained accessible to all people due to increasing demand to fight illiteracy. People could participate in society of Enlightenment. The publishers and readers were very active in dissemination of the writings of the scholars such as Baron de Montesquieu, Voltaire, and Jean-Jacques Rousseau. The availability of publication machines in Europe was an indispensable tool for quick dissemination of enlightenment thoughts. The expansion of large printing machines generated journals, reviews, letters ensuring faster transmission of information and images in coffee rooms, salons, lodgings, scientific societies, provincial academies, and debating clubs (Brewer, 2006:10). With this information in their midst, people could read for themselves, interrogate, and chat the way forward to achieve the benefits of Enlightenment. Intellectual people imparted new knowledge to the masses thus decolonisin g their primitive and backward thoughts. The vast information in form of printed materials expanded the comprehension base of the readers. The intellectuals criticised the church for misleading the people. The views in the print materials acted as guiding principles for creation of strong nations that embraced reasoning. Continued reading and publication of enlightenment materials brought significant changes in Europe. People could challenge the church and monarchies. Intellectuals viewed the church as an impediment to the forward march of human

Mandatory and discretionary Research Paper Example | Topics and Well Written Essays - 250 words

Mandatory and discretionary - Research Paper Example Mandatory spending is that part of the federal budget which is allocated by law toward the provision of such programs as social security and Medicare. Mandatory expenditures are the payments required by specific laws. Discretionary budgets are renewed annually as part of the budgeting activity (Novick, Morrow & Mays, 2014). This form of spending is negotiated by the President and the Congress every year through annual appropriation bills such as funding for cabinet department. Most public health programs fall within the mandatory budgets because they involve the allocation of proper medical care to the public through construction of health care facilities, building hospital, provision of health insurance and proper home care to the elders (Pickett & John, 1990). These programs also relate to creation of awareness to the public on benefits of maintain proper health. An example of an expenditure that is considered mandatory is funding for defense and security which is necessary to maintain law and order as well as security to the citizens. An example of a discretionary expenditure would be funding for such activities as housing, educations and space exploration (Pickett & John, 1990). This is so because, the weight of the needs of these services is not so mandatory but necessary for state

International Students Care Assignment Example | Topics and Well Written Essays - 2500 words

International Students Care - Assignment Example The people I interviewed were involved with marketing responsibilities primarily in publicly traded corporations and small businesses, chosen because of their expertise in the field and professionalism. The following is a summary of what I learned from the questions in the interviews with the three subjects: Person#1 - Lindsey (Marketing Department – GEICO Insurance): Marketing is a busy job and the markets are always changing. Marketing is a field of possible under-employment for a M.B.A. graduate, though may lead to company career progress. Marketing is people and image oriented, requiring a professional demeanor and conduct. There is a vast difference in the quality of marketing jobs from company to company. Person #2 - Keith (Accounting – Lee’s Golf Superstores) You have to love math and numbers to enjoy accounting because lots of people find it a boring job. There is lots of work in the accounting department in any company, so search for the company that ref lects a wider personal interest. The accounting department may lead to direct management or training in some instances such as small business. Accounting is heavily related to IT (Information Technology) in modern business. Person #3 - Holly (Hospitality – Best Western Hotels): Social people seek success in this career realm because being social is a needed aspect of personality for most people. Working in groups is much easier in the business world than in university. You learn in the business world more than what you learn in university. Technology has made marketing easier, more inexpensive, and faster to reach its market audience. Challenging preconceptions in the marketing field is what keeps you moving forward in your career I chose these three people for the interview because of my interest in working in similar fields, as well as because of their expertise displayed in the career. I also had the advantage of knowing these people personally, and wanted to use my connec tion with them to explore the ideas of networking and gain more understanding of practical business management issues. Interview #1 - Marketing My interview subject in Marketing was Lindsey, who works in the GEICO Insurance Company as an advertising representative. Her job duties primarily incorporate the management of local advertising campaigns with national or corporate plans and material. She maintains networking contacts with over 100 different publications, advertisers, direct-mail printers, and other groups. She does not have responsibility for the GEICO website, as it is a national job. However, she does have to work intensively to manage central corporate policies and strategies related to marketing in the local environment. To do that, she values personal skills and positive thinking in business contacts and activities. Nevertheless, she feels underemployed in this position with an M.B.A. and would like to move up to more senior level management positions in the company. G EICO is owned primarily by Warren Buffett’s Berkshire Hathaway Group, making this potentially one of the better companies in America to work for in terms of salary and benefits. Lindsey said, â€Å"

Applications and ethics of genetic engineering and biotechnology Term Paper

Applications and ethics of genetic engineering and biotechnology - Term Paper Example Biotechnology traces its roots as early as two thousand years ago. In this depiction, commonly referred to as traditional biotechnology, practices of bread baking, alcohol brewing, food crops breeding were evident. However, the recent advancements in molecular biology have provided a new meaning to biotechnology. This is called modern biotechnology and has provided opportunities and challenges to the public. Modern biotechnology can bear significant impacts on the society and the entire world economy. A distinct example of modern biotechnology is genetic engineering (Keener, Thomas and Rekha 2011). Genetic engineering is defined as the process of transferring selected genes of interest between organisms. Additionally, it can refer to the modification of genes within organisms. It can be achieved by addition or deletion of a desired trait. It is through this technique that genetically modified crops or organisms, commonly referred to as transgenics are formed. It has been at the epicenter of public attention and concern to consumers with regards to ethical issues. The objective of this paper is to clearly elaborate the gains made by modern biotechnology in applications such as human gene therapy and genetically modified organisms. With equal measure, these paper discuses the ethical concerns surrounding biotechnological applications (Gifford, 2000). Research advancements in genetic engineering and biotechnology achieved over the last twenty years have had worldwide impacts in a number of ways. Generally, a larger percentage of the public has warmly embraced the technology. Furthermore, the same group has termed it as being beneficial with minimal challenge. However, there is a growing comprehension that new technologies harbor risks, costs and benefits. For example, in 2000 the U.S government increased its funding towards development of biotechnology and genetic engineering. This was a strategy to fight hunger in

Wonhyo Essay Example | Topics and Well Written Essays - 1250 words

Wonhyo - Essay Example He did much of his work in reforming and taking Buddhism to people who did not know about it. He lived a religious life. His major focus was based on harmonizing spiritual principles with the real daily life in order to attain targeted goal. In interpreting the meaning of Buddhism he used dance, music and literature. The three were the things which were cherished by a majority of the Koreans, hence decided to incorporate them in his mode of spreading Buddhism to the Korean people. He believed that if he used the things people interacted with most in their daily activities he could be able to reach them easily. Indeed he successfully achieved his goal of spreading Buddhism in Korea. This shows that his approach was excellent. He influenced many people hence the religion of Buddhism extensively spread in Korea. His impact in Korean Buddhism religion is remembered up to date. 1 1 De Bary, William Theodore. 2008. Sources of East Asian tradition. New York: Columbia University Press. His l ife spanned through three empire reigns. At the start of the united Silla, he played a very significant responsibility in the welcoming and acclimatization of the wider extent of traditional practices which entered the Korean Penisula at that time. He was the first person to arrange and schematize Buddhism of Korea introducing the many doctrines and harmonized them to suit both common people and philosophy scholars. The idea which was significant to his work of harmonizing Buddhism practices was the theory of insight which revolves around the world but not beyond it. He enlightened Korean people on the Buddhism religion. He is a legendary among the ten Sages of the old Kingdom of Korea. His legendary was due to his work that he did especially in transforming Buddhism in Korea. He cherished the religion of Buddhism to an extent that he could endure unfavorable conditions to spread the it and convince both scholars and lay persons to be united in Buddhism norms and traditions. The phi losophy of Wonhyo is positive because of the effect of Taoism. He had inherited his Budhism teachings from Madiyamika. Different from Nagarjuna, who refused the development of all traditions, Wonhyo assimilated them into a single structure. The ultimate goal of the two was the same irrespective of having different concerns in harmonization. The perspective of hermeneutic of wonhyo is developed on a thorough wide-ranging understanding which incorporated the norms of Taoism and Buddhism of Indians. Wonhyo collaborated with other Chinese counterparts and introduced the religion of Buddhism to the court of the Kingdom of Kuguryo. At this time, Siila, Baekje and Silla were the only kingdoms in Korea. Wonhyo formed a group of people who were responsible in spreading Buddhism to other two kingdoms; Silla and Baekje. The propagation was very efficient in that he and his group had learnt how to convince and attract people to adopt the religion of Buddhism. He thought them the traditions, nor ms and practices of Buddhism. He thought them the importance of obeying the norms and traditions and the consequences they would face if they violated them. He merged the gap which existed between the learned men such the philosophers, writers and commentators and the common layman people. The philosophers were responsible in studying the religion and advocating for traditions and norms which to them seemed to be correct and right and could benefit the community of Buddhism. Initially, the relationship which existed between the Buddhism philosophers and layman people was cold. This could be a great impediment in the adoption of religion and implementation of its norms. Wonhyo thought that clearing the bad relations between the two parties could enhance the

Developing a Quantitative Research Plan Coursework

Developing a Quantitative Research Plan - Coursework Example Foreign direct investment in the host country is made because of many factors which include cheap labor in the country, special facilitation of the government of host country to foreign country such as low tax rate or tax exemption, or the vast business opportunities in the host country. Sometimes FDI is made in a country which is nearby to the sea land or from where foreign companies find near location from its buyer and seller (Atique, Ahmad, and Azhar, 2004). The importance of FDI for host countries is even more than the foreign investors. It makes an improve balance of payment summary for the host countries. Countries that have higher FDI are always in a fruitful position and their economy boost rapidly. It also reduces the trade barriers between the host country and foreign companies. Furthermore, through FDI the host country not only receives the cash inflow but also new technologies, new innovative procedure and products are transferred. Through FDI, host country also receives their management skills and expertise which help for local domestic companies (Li and Liu, 2005). Some researchers argues that the impact of FDI on economy growth of the host country depends on the condition of the country, its political and government stability (Freckleton, Wright & Craigwell 2010). While some studies claimed that FDI does not lead to the growth of the host country where there is a lacking of absorbing it (Borensztein et.al., 1998; Hermes and Lensink, 2003). Some studies argue that the important factor of FDI on the economic growth of host country is the employment generation (Hermes and Lensink, 2003). While some studies claims that technological diffusion is the factor which helps in economic growth (Borensztein, Gregorio, & Lee, 1998). According to (UNCTAD, 1999), FDI helps to increase competition in the local market which makes domestic market more efficient. The study focuses on the impact of foreign direct investment on the economic growth of

Human sex trafficing in united states Research Paper

Human sex trafficing in united states - Research Paper Example As the name suggest it need not involve a movement to another location , even the street prostitution or any form of sexual exploitation come under this crime. Human sex trafficking is an insult to humanity and need to be abolished for a better world. ( Thesis) According to (Polaris project,2014) â€Å"Sex trafficking occurs when people are forced or coerced into the commercial sex trade against their will.   Child sex trafficking includes any child involved in commercial sex†. The sex traffickers usually target people who have vulnerable backgrounds like poor, orphans, abused people and children. They trap their victims by false promises, threats, lies, force or control. Sex trafficking happens in brothels, hostess clubs, online escorts services, strip clubs and in street prostitution. Since the money involved in this trade is high the victim indulges in it for benefits. The human sex trafficking need to be fought from the root and this is not an easy task. Many women from third world countries are pushed in to sex trade daily from which they cannot escape. Human trafficking is a challenge for government authorities nowadays and it not an easy task to stop it as the activity has assimilated in to the society in a complex way Human trafficking is a result of weakness and helplessness rather than a voluntary activity. Human sex trafficking is an evil that has many reasons .One of it is poverty and can be seen that many victims of human sex trafficking are poor people. People living in extreme poverty are given hopes of well paid jobs and are trapped in to this commercial trade. The person making the promises is a trafficker which the victim is not aware of. They are transported to a foreign country and then sexually exploited. Another reason for ending in this trade is due t o debt which they are unable to pay off. For the need of money they get trapped in false promises and opportunities. Money is always a motivator for all the crimes and human sex

My Language Community Essay Example | Topics and Well Written Essays - 750 words

My Language Community - Essay Example Slang language is based on convenience to the people who are using it and focusses on personalization of communication. This paper describes how I adapt my use of language, its importance and significance to the language. If we are to look at the type of communication that occur in my language community then we find that there is an adaptation of the formal language ad more simplification for informal usage. This simplification can be excluding to the people who are not part of my language community. For example, if I were at home, I would greet my father courteously by saying â€Å"Hello, Dad† or â€Å"How are you Dad† by that is in formal communication. On the other hand if I was out meeting my friends I would greet them by exclaiming â€Å"Hey bro, whaddup?† or â€Å"How’s it hangin’ yo?†. This communication if witnessed by my father would seem odd to him and he would not completely understand it. My language community involves my peers and because of the internet and cell phones we do not always communicate face to face. Communication takes place on places like Facebook and also through SMS. In these forms of communicate with my language community there is a vast change in the type of language used. Long words and sentences are not used by y language community because it takes too long and we prefer to shorten long sentences or complex words by turning them into acronyms. Because of the informal nature of our language community we do not follow rules regarding proper spelling and punctuation. The most important thing for my language community is to communicate is the fastest way and in a manner that is unique to our group. Our language has to be unique because most times we are engaging in a conversation that is very exclusive to us. We can be talking about secrets that we heard, or maybe tdiscussing somebody or something that could lead us to trouble if

Jc Penny Essay Example for Free

Jc Penny Essay This is not the first time that this company has been faced with adversity. The first time was in the 1960’s when shopping went from downtown locations to more uptown locations in malls. The company transitioned to mall locations to cope with the change. This time the change did not come easy to the company. In fact this change has cost the company millions. This time JC Penney’s was faced with a challenge that they wanted to change. They wanted to transition the public’s perception of them. They no longer wanted to be viewed as an old fashioned department store. The company no longer wanted sales or clearance racks. They wanted to change the whole retail climate. They called it fair and square pricing (Baskin, 2013). This came off a lot like Wal-Mart’s always low prices campaign. This sounds like a great idea to me. However, it failed for many reasons. The main reason because it was confusing to consumers. While the other main reason being poor marketing. Many people sat in anticipation of this new campaign by JCPenney’s. There were just as many supporters in the beginning as well. When I heard of this I thought of an upscale Wal-Mart. Low prices I do not have to shop for sales anymore because these should be low prices every day. However, very shortly after this I found myself not shopping there at all. Consumers want a deal, and they do not feel that deal when they shop there anymore. It is the thrill of the hunt for consumers. Not only that but the sales ad and clearance racks used to change. They are no longer changing prices so there is no need to go daily, weekly, or even monthly. Customers may check there as a way to show case, but they are not buying. Without the sales and without the sale advertisements the company is not bringing in nearly the amount of people that were coming into the store to score the best deal. Next the advertisements they are sending out are worded poorly. They are no longer doing sales but they do mail out what they called month long value. Customers did not understand the wording of it. It was never broken down for them. Ideally they had sales, but they were not called the standard name. Therefore, customers missed out on them and they were not bringing in the clientele like a â€Å"sale† probably would have. They were not able to embrace JC Penney’s new tactic. Another problem with this campaign is that the average consumer does not know what the clothing costs. Therefore they think it should be or could be marked down. They have no idea if they were getting a good deal or not. Again the thrill of the hunt is gone, and still makes the customers confused. It was confusing to customers and that means there is a problem in marketing. When a place makes changes that could potentially be confusing marketing is the key. However, there advertisements were so irreverent that they made even less sense to begin with. They came up with a campaign after their numbers dropped called â€Å"do the math. † It was supposed to show how much easier it is to just get a low price in the beginning rather than use a coupon. This action failed for the company. The CEO Ron Johnson came out and reported later that â€Å"it was confusing† to some of their consumers (Baskin, 2013). It’s no wonder that they lost customers. They did not target other competitors about their prices just what the company was trying to do. Last but not least they attempted to open little stores inside their stores. It was a Martha Stewart collection like IKEA. Even that failed because Martha Stewart was not able to put her name on it, because she was still in litigation over her brand. So, it was still branded as JC Penney’s. Not that the name would have made much difference, but it was not thoroughly hought out within the company. Also, this is not a new tactic stores have been doing this for years. The renovation of the stores to add in this small store was costly. It has cost the company millions of dollars. It has depleted their cash, and has also caused their credit rating to drop (Baskin, 2013). This was a costly decision to make when sale s were already down. Here is the largest problem that they had they wanted become a high end store in a low end economy. If I were the CEO of JC Penney I would make quite a few changes. My first change would have been to go back to traditional wording for now. These are the words that customers are the most familiar with. I understand that some companies like to do all their changes at once because it is cheaper. However, when you are changing familiar terms it is wise to do it slowly. Or at least explain it as thoroughly as possible. Change is needed as a society, but no one likes change, because of this I feel that they should be done slowly and over a period of time. I would also have changed the price tags on their merchandise. In order to make someone feel like they are getting a deal I would change how they were priced. I would put a suggested retail price and then put â€Å"our† price on the label. This would appear to customers that they were getting a deal. Sales are because the prices are higher than what they need to be. The advertising is all about â€Å"trickery† to pull people in. In reality they were still doing sales but they were not called sales, and people did not buy into it. By changing the price tags on the items the customers are still getting the thrill of the buy. They can see what their item is going for at their competitor’s location, and impulse buy. This helps eliminate â€Å"showroom† shopping. Or leaving to check their prices somewhere else. If it is a matter of a few dollars they will not go back to purchase. However, if they can see the deal they will buy. Instead of focusing on expanding a business inside of an already expanding business I would have spent the money elsewhere. Imagine if they could have established new rules for buyers. Gone back to JC Penney’s original roots and prove their claims. It could have created new financing and lay-away policies that communicated value, and used social media to create meaningful communities of consumers who wanted to track and participate in conversations about prices. Employees could have been recruited and trained to offer a fundamentally new customer experience based on integrity. They could have changed the way Americans shop and feel they should stop. I would not have wasted money on an advertisement that was bewildering. I would have spent money marketing on calling competitors out on their prices. Sharing the news on how Penney’s was changing. How they were forward looking. Instead of making confusing ads with no sales just to avoid the word sale I wouldn’t have tried to stay away from it. Since they were still doing sales but not doing sales on certain items. Limiting the sales options were not the problem the problem was using unfamiliar wording. Measuring some of these techniques could be hard to do. Going back to traditional wording would be one way that is hard to track. However, I believe it would go hand in hand with how you would track the new price tags. That would be sales. With these new changes and advertisements I would think that sales would increase. I would not look at the actual accounting book but do a twelve month comparison on the sales on each individual store. This is time consuming and costly but I think it is the only way to see how each store is doing in comparison to how they were doing the previous month and year. During high sale times I would make sure I would have as much staff as possible on the floor to assist our customers. Maybe they do not need help but a casual conversation can lead into why they came into this department store and not the one across the way. Along with this I would like to institute team meetings once a week where department heads meet with their front line employees on all shifts. To find out their ideas and where they are hearing concerns are. Then I would have them write them up and do a teleconference with each store head to hear these ideas, questions, or concerns. I feel this is an open door policy. I would also include suggestion boxes not only in the store, but in the break room for employees so they could bring these up anonymously if they felt the need to. Also, I would work on getting the contact information to employees for everyone in charge. Change can happen and many great ideas come from the front line, because they see and do it every day. However, their voices are not often heard. To measure the effectiveness of advertising I would do a few things. I would add a survey at the end of their receipt to figure out what they thought about the advertisement. I would also add a quick questionnaire in the store that the customer could fill out. I would also make it known that there is a number they can call at any time with questions. I would make it so that they could be heard with questions and concerns. Before I launched a campaign I would have a test market so that we could see what people could recall from the add, as well as find out if there was any confusion on what may have been advertised. The sales would play a large part also in whether it was an effective campaign. A company that has been operating for 100 years is struggling. JC Penney ’s was once a fashion icon to children, young adults, and teens. Beginning in 1913 it currently operates over 1000 stores. Growing up my sister and I waited to go through their catalogue. However, in the last few years something has changed. The company didn’t look far enough ahead to the future to predict these changes. They tried to become a higher end boutique like store in an economy that could not support it. Poor marketing and too many changes has made this one booming store one of the top ten stores that are predicted to be out of business in the next year. Works Cited Baskin, J. (2013, January 2). Lessons From JC Penneys Doomed Marketing Makeover. Retrieved May 12, 2013 , from Forbes: http://www. forbes. com/sites/jonathansalembaskin/2013/01/02/lessons-from-j-c-penneys-doomed-marketing-makeover/ Tuttle, B. (2012, June 19). More Troubles for JCPenney: Top Executive Departs Amid Sales Slump. Retrieved May 12, 2013, from Time Magazine: http://business. time. com/2012/06/19/more-troubles-for-jcpenney-top-executive-departs-amid-sales-slump/

The concepts of clinical governance

The concepts of clinical governance Clinical governance is defined as a system through which the health organisations are accountable for quality improvements of their services to meet the high standards of care by creating a suitable environment. The clinical governance is based on these fundamentals: Risk management. Confidentiality Staff Public involvement. Complaints investigation. Health promotion. Practice manual. Dissemination of good ideas. Quality improvement. Accountability. Clinical effectiveness, audit, evidence based practice, and policy. Risk management: Risk management is quality control related discipline and insurance comprising activities designed the adverse effects of loss upon a healthcare organisations, physical, financial assets, and human through: Claims control Loss prevention and reduction Identification of loss potential Loss funding and risk financing We have to try to establish what is actually likely to go wrong. We have to analyse and control the risk establish what can be done to reduce, minimise or eliminate it. We have to calculate the cost of getting it right as opposed to the cost of getting it wrong. Implementation of a risk management system: there are eight steps: Identify key risk areas. review past incidents. Identify key trigger events. Implement an incident reporting system. Investigate high risk events Monitor and analyse reports for trends. Implement changes if necessary. Educate and feedback. Consider a help from outside company with expertise in risk management. Other sources of help may include: The health authority The local dental committee The primary care group. Confidentiality: The principle of confidentiality is the basic to the practice in any healthcare setting. Patients attend for examination and treatment in the belief that the information that they give, will be kept secret. Health professionals are responsible to their patients with whom they are in a professional relationship, for the confidentiality of any information obtained. The fundamental principle of confidentiality is that the health professionals must not use or disclose any confidential information obtained in the course of their work other than for the clinical care of the patient to whom that information relates. Exceptions to the above are: If the patient consents. If it is in the patients own interest that information should be disclosed. If the health professional has an overriding duty to society to disclose the information If the disclosure is necessary to safeguard national security If the disclosure is necessary to prevent a serious risk to public health. Generally the consent is assumed for the necessary sharing of information with other professionals involved with the care of the patient for that episode of care and, where essential, for continuing care. Beyond this, informed consent must be obtained. The development of modern information technology and increased amount of multi-disciplinary teamwork in patient care, such as in undertaking clinical audit, make confidentiality difficult to uphold. You should tell patients whom you invite to participate in a survey in relation to audit about the standards of confidentiality. You should inform them about the extent to which their identity, contact details and information they give you is confidential to you, your work team or organisation. Be aware of your responsibilities under the Data Protection Act as to when you need to seek patient consent, (Department of Health 1998). A written confidentiality policy document should be in place for the attention of all staff in the practice. A named person should be responsible for the confidentiality policy document, this will include to monitor adherence to it and to deal with any potential or actual breaches of confidentiality. Temporary, voluntary or work experience students should all be informed of their obligations to maintain confidentiality. Managers must ensure that paper and computer security is maintained. The responsibilities of management, clerical, and administrative staff for confidentiality include: Confidentiality training for all staff. A clause about confidentiality in contracts of employment. There should be a named person with whom any member of staff can discuss difficulties with confidentiality. Physical difficulties such as lack of privacy at reception desks or being overheard answering the telephone should be reported and dealt with. Clear rules about the handling of post marked private, confidential, or personal are in place. The reasons for requests for information from patients should be explained. Only seeking the minimum of information required for the task. Shredding confidential paper records must be in place. Clear procedures for recording and storing information on paper or on computer must be in a policy document of the confidentiality in the practice. Safeguards against unauthorised access to either must be active. Levels of access to data should be clearly stated. Passwords to computer records kept confidential. Terminal security must be arranged so that an unauthorised person is unable to use an unattended terminal to access data. firewall security against unauthorised access to confidential data must be in place and active. Consent: Consent may be implied, oral, or written. Example of Implied consent is when the patient opens his mouth to allow a dentist to do an examination may be assumed to have consented to that examination. A note should be added to the patients records confirming the provision and nature of the consent when the patient consents orally. Written consents are not normally essential or a guarantee but it gives a useful document if evidence is required months or years later. Consent based on clear explanations is essential, especially in some situations such as implant placement, sedation and general anaesthesia. Patients have the right to decide whether to undergo any dental intervention, even when refusal may result in harm to them. The General Dental Council requires written consent for general anaesthesia and sedation procedures. The patient must be given sufficient information to enable them to make an informed consent. The amount of information should be given to the patient depends on a range of factors including the nature of the condition, risks and the patients wishes. Patients may need more information about procedures with high risks or with serious personal, social, or professional implications. Explanations should be given and the consent should be obtained by a knowledgeable practitioner and ideally by the practitioner carrying out the procedure. It may be appropriate for the patient to bring a friend, relative, interpreter, etc. So, we have to ensure that there is a consent form for any intrusive procedure or any other procedure where a documented record is essential or advisable. Information provided must or may include the following: Details of diagnosis and prognosis if the medical or dental condition is left untreated. The options for further investigation prior to treatment. Options for management and treatment should be explained fully to the patient including the option not to treat. Other treatment options such as pain relief should also be explained and documented. Common and serious side effects must be fully documented and explained to the patient in a way that the patient can understand and digest. All the questions raised by the patient should be answered and explained to the patient in a way that he/she can understand. Benefits The patient must be informed and documented in the consent form if the process is untested or for research purposes. Ensure a system to allow the patient to be provided with time and a copy of the consent form. Ideally the patient should discuss the matter with family, friends, etc. The consent form must be explained and interpreted to allow for understanding that serious harm does not mean that the patient would become upset or decide to refuse treatment. A referral to the patients GP for a psychiatric or psycho geriatric review to assess competence if he or she is unsure whether the patient is competent. Explanations may be enhanced by using other material such as brochures, diagnosis, photographs, etc. A patient should be given time to consider the issue before finally consenting. Consent must not be given under duress, either from family or the dentist. The patient must be made aware of any hazard which might cause his concern or to which significance would be attached. Any relevant information withheld from the patient should be recorded together with the reason for doing so. No one can provide consent on behalf of an adult, even if the person lacks the capacity to make a decision for him or herself. Just because a patient is the subject of a compulsory treatment order under a section of the Mental Health Act (1983) (or the Mental Health Act (Scotland) 1984), this does not remove the need to obtain consent for procedures which are unrelated to the mental illness. If a patient is not competent to make a decision, the practitioner may provide any investigation or treatment that he or she judges to be in the patients best interests. Children under 16 may be able to consent to investigations or treatment if they understand the nature, purpose and possible consequences of the proposed treatment and the consequences of non-treatment. They must not duffer duress from family or friend. Staff Public involvement. Staff Involvement Clinical Staff Requirements and Development General Dental Council registration. Clinical staff supervision. Continuing Professional Development requirements. Complaints Handling. Poor performance policy. (including whistle blow policy) Patient information and involvement Setting priorities for developing clinical governance: We can use SMART acronym to help us: S specific M measurable A Achievable R relevant T time based. Collect information from all members of the team and from the patients before you make any decisions on how to progress. Complaints investigation. Complaints Methods of dealing with complaints are: Inform your medical indemnity insurer and they will advise you on the best way to deal with it. Managing complaints system within the practice is in place. Member of staff to manage the complaints process is nominated and has this responsibility. Complaints procedure timescale is known to the staff and the dentist. Dentists or the complaints manager should try to meet any patient who complains to attempt to resolve the problem. Details of the complaints procedure should be published in the practice leaflet. Details of the complaints procedure should be displayed on a suitable notice in the waiting area. Complaints manager should seek advice about complaints from medical indemnity provider. Dentist should offer an apology if the situation warrants it. Practice should have a policy for refunding payments if the situation warrants it. Claims The principle of law is: A doctor is not negligent if he has acted in accordance with a practice accepted as proper by a responsible body of medical men skilled in that particular artà ¢Ã¢â€š ¬Ã‚ ¦.a doctor is not negligentà ¢Ã¢â€š ¬Ã‚ ¦merely because there is a body of opinion that takes a contrary. If we receive a solicitor letter the principle steps are: Dont panic Do not respond to a solicitors letter directly, send it to your dental defence company and let them reply. Collect together all relevant notes, correspondence, and investigations. Do not deface, alter or destroy any of the notes or other records. Practice manual Infection Control Recording of hepatitis B immunisation status. Audit of policy compliance. Child Protection: Identification and CRB (Criminal Record Bauru) checks for all staff. Child protection policy. Evidence-Based Practice and Research Principles of research governance should be applied where appropriate. The definition of Evidence based practice is an approach to decision making in which the clinician uses the best evidence available, in consultation with the patient, to decide upon the option which suits that patient best. Evidence based practice EBP is helping the clinician to maximize the use of best available evidence. Practice review: Arrangements should be in place for the practice team to develop their own checklist for reviewing the practice. A system should be in place for reviewing the practice risk. A system should be in place for patients to pass suggestions to the practice e.g through a suggestion box. A system should be in place for staff to report near misses. A nominated staff member should be available to identify, implement and co-ordinate any risk reduction procedures in the practice. The environment: The surgery should be thoroughly inspected by a team of staff including one or more of the dentists, the practice manager, a dental nurse and one or more senior receptionists. Record Keeping Quality of records is more important than quantity. The patient record keeping provides all privileged parties with the history and details of patient assessment and communication between dentist and patient, as well as specific treatment recommendations, alternatives, risks, and care provided. The patient record keeping is an important legal document in third party relationships. Poor or inadequate documentation of patient care consistently is reported as a major contributing factor in unfavourable legal judgments against dentists (American Academy of Paediatric Dentistry 2006). An electronic patient record is becoming more commonplace (Atkinson et al 2002, Heid et al 2002). General Charting: Initial patient record: Components of a patient record: Components Medical history This should include systems review which includes cardiac, respiratory, haematological, diabetes, hepatitis, epilepsy, gastrointestinal, and mental impairment. Medications which they are include regular medications, recent medication, and allergies. Medical history should include any history of hospitalization. This includes age and cause of admission, operations, and general anaesthesia. Dental history Past history: e.g. regular or irregular attendee, previous experiences, experience of local anaesthesia, and previous co-operation levels Home care: e.g. oral hygiene habits and dietary habits. Reason for attendance. Clinical assessment Diagnosis Treatment recommendations Progress notes When applicable the patient record should include Radiographic assessment Caries risk assessment Informal consent documentation Orthodontic records Laboratory orders Test results Sedation / general anaesthesia records Referrals record Additional ancillary records. Medical history update: The history should be consulted and updated at each recall visit. Dental history Chief complaint Previous dental experience Date of last dental visit/radiographs Oral hygiene practices Fluoride use/exposure history Dietary habits oral habits Previous orofacial trauma Temporomandibular joint history Social development Family history Comprehensive Clinical Examination: General health assessment Pain assessment Temporomandibular joint assessment Extra oral examination Intra oral examination: this includes soft tissues, periodontal tissues, oral hygiene assessment, occlusion assessment, and caries risk assessment. Radiographic assessment is important to aid the diagnosis of dental caries, to detect bony and dental pathology, and to detect abnormalities in dental development. Examination of a limited nature: Treatment recommendations and informed consent: Progress notes Orthodontic treatment Correspondence, consultations, and ancillary documents Principles of treatment planning: includes management of pain, and long term treatment planning. Caries risk assessment: from this assessment appropriate decisions regarding prevention, restorative care, extractions, and long-term recall protocols can be made. Preventive care: the provision of preventive dental care is possibly the most important aspect of treatment planning for the patient. Restorative care: having established the co-operation of the patient it is important to make realistic decisions concerning restorative care. This involves carefull consideration of the advisability of restoring an individual tooth. Aesthetic consideration: Recall visits: completion of the initial course of treatment is merely the start of a long-term relationship with the patient. Reassessment and recall are essential to the treatment planning process. Ongoing prevention, such as the use of fissure sealants or fluoride supplements, requires monitoring as does general and orofacial growth consideration must be given to the existing caries risk factors and awareness that these may change. Clinical audit It is the method used by health professionals to assess, evaluate, and improve the care of patients in a systematic way, to enhance their health and quality of life, (Irven, 1991). The steps of the audit cycle represented in figure 1 are: Select topic objectives Re-audit Audit Cycle Review standards review literature for criteria Make action plan Set standards Feed back findings Design Audit Analyse data Collect Data Fig. 1: Steps in audit cycle. Select the Topic: Set criteria: Set Standards: Data collection: What information we wish to collect. Define Sample: this can be limited by time, funds, staff skills etc. Data analysis: Feed back the findings Draw up the collection plan: Implementation Re-audit: AUDIT TOPIC Quality of Clinical Record-Keeping Background: Why is this audit worth doing? A permanent, faithful and accurate contemporaneous record is required for the appropriate management of patients by clinical dental teams and may be required for medico-legal and clinical governance reasons. CRITERIA AND STANDARDS All patients records must: A Have clear identifying details. B Be legible. C Be dated and filed chronologically. D Have clinicians signature with his/her printed name and designation. E Have clear history, diagnosis and treatment plan for the patient. F Only use approved abbreviations. G Have cancellation and failure to attend recorded. H Retain the original record if any alterations are made. 100% Compliance with criteria was set as the gold standard for the audit. Assess local practice (DATA COLLECTED) Clear identifying details. (1, 2, 3) 1 means clinical record does not have clear identifying details. 2 means clinical record have moderately (fairly) clear identifying details. 3 means clinical records have very clear identifying details. Be legible means records are not legible means records are fairly legible means records are very legible Be dated and filed chronologically. Means records are not dated and not filed chronologically Means records are not always dated and filed chronologically Means records are always dated and filed chronologically. Have clinicians signature with his/her printed name and designation. Means records do not have clinicians signature or names. Means records some times have clinicians signature and names Means records always have clinicians signature and printed names. Have clear history, diagnosis and treatment plan for the patient. Means clinical records do not have clear history, diagnosis and treatment plan for the patient Means clinical records sometimes have clear history, diagnosis and treatment plan for the patient. Means clinical records always have clear history, diagnosis and treatment plan for the patient. Only use approved abbreviations. Means clinical records do not have approved abbreviations. Means clinical records sometimes have approved abbreviations Means clinical records always have approved abbreviations. Have cancellation and failure to attend recorded. Means clinical records do not have cancellation and failure to attend recorded. Means clinical records sometimes have cancellation and failure to attend recorded. Means clinical records always have cancellation and failure to attend recorded. Retain the original record if any alterations are made. Means clinical records do not retain the original records if any alterations are made. Means clinical records only occasionally retain the original records if any alterations are made. Means clinical records always retain the original records if any alterations are made. Table A B C D E F G H Total 1 3 3 3 3 2 2 3 3 6 2 3 3 3 3 3 3 3 3 8 3 3 3 3 3 3 3 3 3 8 4 3 3 3 3 3 3 3 3 8 5 3 3 3 3 3 3 3 3 8 6 3 3 3 3 3 2 3 3 7 7 3 3 3 3 3 2 3 3 7 8 3 3 3 3 3 2 3 3 7 9 3 3 3 3 3 1 3 3 7 10 3 3 3 3 3 3 3 3 8 11 3 3 3 3 2 3 3 3 8 12 3 3 3 3 2 3 3 3 8 13 3 3 3 3 2 3 3 3 7 14 3 3 3 3 1 2 3 3 6 15 3 3 3 3 2 2 3 3 6 16 3 3 3 3 1 2 3 3 6 17 3 3 3 3 3 3 3 3 8 18 3 3 3 3 3 3 3 3 8 19 3 3 3 3 3 3 3 3 8 20 3 3 3 3 2 2 3 3 6 21 3 3 3 3 2 2 3 3 6 22 3 3 3 3 2 2 3 3 6 23 3 3 3 3 3 3 3 3 8 24 3 3 3 3 3 3 3 3 8 25 3 3 3 3 3 3 3 3 8 26 3 3 3 3 3 3 3 3 8 27 3 3 3 3 3 3 3 3 8 28 3 3 3 3 3 3 3 3 8 29 3 3 3 3 3 3 3 3 8 30 3 3 3 3 3 3 3 3 8 31 3 3 3 3 3 3 3 3 8 32 3 3 3 3 2 1 3 3 6 33 3 3 3 3 3 3 3 3 8 34 3 3 3 3 2 1 3 3 6 35 3 3 3 3 3 3 3 3 8 36 3 3 3 3 3 3 3 3 8 37 3 3 3 3 3 3 3 3 8 38 3 3 3 3 2 2 3 3 6 39 3 3 3 3 3 3 3 3 8 40 3 3 3 3 3 3 3 3 8 41 3 3 3 3 3 3 3 3 8 42 3 3 3 3 2 2 3 3 6 43 3 3 3 3 1 2 3 3 6 44 3 3 3 3 1 2 3 3 6 45 3 3 3 3 3 3 3 3 8 46 3 3 3 3 3 3 3 3 8 47 3 3 3 3 3 3 3 3 8 48 3 3 3 3 3 3 3 3 8 49 3 3 3 3 3 3 3 3 8 50 3 3 3 3 3 3 3 3 8 Total 50 50 50 50 34 33 50 50 32 Data are collected and analysed: 25 clinical records per clinician assessed. Clinician A records was given the numbers from 1 to 25. Clinician B records was given the numbers from 26 to 50. RESULTS (FINDINGS) Compare findings with standards Only 32 out of 50 records met the gold standard 64% of records are meeting the above gold standards. Clinician A has 15 records out of 25 records met the gold standards (60%) Clinician B has 17 records out of 25 records met the gold standards (68%) Change Improvement will be considered and implemented that all records must have clear history, diagnosis and treatment plan for the patients, and only approved abbreviations to be used. Digital input to be considered for all dental records have clear legible printed records. Re-audit annually.

Study Key Drivers Of Organizational Talent Management Management Essay

Study Key Drivers Of Organizational Talent Management Management Essay Organizations recognize that they ought to have the best talent in order to thrive in the hypercompetitive and all the time more intricate global economy. Along with accepting the need to recruit, train and keep hold of talented people, organizations are conscious that they have to manage talent as a decisive resource to realize the best promising outcomes. Hardly any, organizations nowadays have an ample supply of talent. Gaps subsist at the top level, middle level and even at the lower rung. Talent is progressively more scant resource, so it must be managed to the fullest effect. The idea of managing talent is not novel. Five or six decades before, it was observed as a marginal accountability best transferred to the personnel department. At the moment talent management is considered as a critical organizational function that is taken so seriously. In The Conference Boards 2007 CEO Challenge study, CEOs rankings of the significance of finding Qualified managerial talent improved by 10 percentage points or more when compared to the identical research carried out just one year earlier . Research conducted in 2008 by DDI and the Economist Intelligence Unit (EIU) established that 55 percent of executive level respondents said their firms performance was likely or very likely to suffer in the near future due to deficient leadership talent. This point of view was restated in one-on-one interviews with top executives, conducted as part of the same research study. This importance on talent management is unavoidable known that, on average, companies at present expend over one-third of their profits on employee wages and benefits. Your Organization can produce a new product and it is effortlessly imitated. Decrease your prices and competitors will chase. Go after a money-spinning market and someone is there right behind you, vigilant to stay away from making your preliminary mistakes. But imitating a high-quality, highly engaged human resources is practically impractica ble. The capability to successfully hire, retain, deploy, and engage talent-at all levels-is really the only true competitive lead an organization enjoys. TALENT MANAGEMENT DEFINED There is no lack of definitions for this phrase used by company leadership the world over. Talent management is a mission significant practice that guarantee organizations have the quantity and quality of human resources in position to congregate their present and future business priorities. The procedure covers all key facets of an employees life cycle: selection, training and development, succession planning and performance management. Significant components of a exceedingly efficient talent management process include: A lucid understanding of the organizations existing and future company tactics Recognition of the key gaps linking the talent in place and the talent requisite to make business success. A sound talent management plan intended to close the talent gaps. It is supposed to also be incorporated with strategic and business plans. Precise hiring and promotion choices. Association of individual and team objectives to corporate goals, and given that clear expectations and pointer to administer performance. Expansion of talent to boost performance in existing positions as well as willingness for evolution to the next level. A focal point not just on the talent strategy itself, but the rudiments obligatory for winning Implementation. Business impact and human resource success dimension during and after execution. Organizational Key drivers of Talent Management Workforce trends Workforce trends drive talent management strategies. Issue such as an ever more global and virtual workforce, diverse generations functioning together, longer life expectancies and an empowered workforce have eternally altered the workplace. Owing to demographic adjustments, the pool of employees is also progressively more variedfrom age, gender and ethnicity to lifestyles, relocation patterns and civilizing norms. Organizations are by now captivating benefit of these workplace trends. Talent management strategies also offer the skeleton for diversity and insertion. Proctor and Gamble, for instance, sense that recruiting the precise blend of employee is a chief part of talent management and it recruits several of its leaders as university recruits. Anticipated Skills Shortage Although not all organizations, industries and professions will face deficient in ability, companies are by now contending for talented employee. For instance, there will be sharp talent shortage in the areas like customer service, health care, computer hardware field etc. In addition, as eminent in the report of Future of the U.S. Labor Pool Survey conducted by SHRM in 2005, the expected loss of talented employees in the subsequent decade will differ by organization size, segment and industry. For example, big organizationsas compared with small and medium companiesare further alarmed about loss of talent from the retirement of the baby boom age band, and government organizations are further concerned on the subject of the loss of gifted talent than private companies. Measuring Business Impact Talent management metrics bond human capital investment to financial performance. Numerous companies have started to comprise talent management in their dashboards or scorecards. For instance, HSBC, a banking institution, exercises the Balanced Scorecard[TM], along with talent management in learning and growth. Scorecards present a clear line of prospect to organizational tactical goals by relating talent management to aims and assessment of employee performance. Measures may comprise issues like results of employee survey, attrition(e.g., talent pools) and the number of temporary employees. Superior Source of Value Creation The monetary value of our companies consistently depends upon the eminence of talent. In fact, the Brookings Institution established that in 1982, 62 percent of an average companys value was attributed to its physical assets (including equipment and facilities) and only 38 percent to intangible assets (patents, intellectual property, brand, and, most of all, people). By 2003, these percentages nearly tumbled with 80 percent of value attributable to intangible assets and 20 percent to tangible assets. Changing Employee expectations In Todays context, employee expectations are rapidly changing .This forces organizations to place a superior prominence on talent management strategies and practices. Todays Employees are: More and more fascinated in having challenging and meaningful work. More loyal to their profession than to the organization. Less cooperative to traditional structures and authority. More concerned about work-life balance. Geared up to take ownership of their careers and development. Reacting to these numerous challenges makes it tricky to capture both the hearts and minds of todays workforce. Relationship between better talent and better business performance More and more, firms seek to measure the return on their investment in talent. The outcome is a body of proof that paints a undeniable picture of the bang talent has on business performance. To Highlight Just a Few: A 2007 study from the Hackett Group established that firms that do extremely well at managing talent post earnings that are 15 percent superior to peers. For an average Fortune 500 company, such an enhancement in performance means hundreds of millions of dollars. A study from IBM found public companies that are more efficient at talent management had higher percentages of financial outperformers than groups of similar sized companies with less effective talent management. Conclusion To maintain stupendous business results in a global economy, companies will alter and reinvent their approaches to talent management. Successful talent management calls for strong participatory leadership, organizational buy-in, employee engagement and workplace scorecards with talent management metrics. Firms that master talent management will be well equipped for consistent long term growth in employee performance for years to come.

Mission Hill springs a fountain of youth By Rashawn Haynes :: Journalism Place Descriptive Essays

Mission Hill Springs a Fountain of Youth It’s 7 p.m. on a Friday night in Boston. Jake Hedstrom and his roommates are gearing up for another weekend on Mission Hill. Hedstrom attends Northeastern University where he is a music industry major currently in his third year. He lives in a four-bedroom apartment at 98 Hillside Street with three guys that he met during his freshmen year. The apartment cost them about $450 each a month and they have been living there since September of 2003. They have an occasional party at their apartment, but tonight they are going a few doors down to a friend’s party. The place where the party will take place is also home to a group of another four Northeastern Students. All over Mission Hill there are similar events taking place on this Friday night, Northeastern, Mass Art and Wentworth students all migrating to the hill for parties at various apartments. â€Å"From the time we were freshmen, we knew people who lived up on Mission Hill and we came up and partied sometimes, and it was always a good time. I love living on the hill now, it’s a lot cheaper than the dorms and everyone I know lives up here now also,† said Hedstrom. The picture is like a scene out of "Dawn of the Dead," where hoards of the undead take to the streets, groups of students fill down Hillside, Calumet, and St. Alphonsus Streets heading to their party destinations for a night of fun. Mission Hill is home to 19,196 people in an area that is only two and a half times the size of the Boston Commons yet it is home to a large variety of Boston’s population. Mission Hill was named after the Mission Church, which sits in the heart of the hill along Tremont Street. Mission Church, which was completed in 1869, serves as the neighborhoods defining landmark,and is one of only 43 minor basilicas in the United States. The Mission school which sits right behind the church was chartered in the 1920’s as an elementary for the residents of Mission Hill. Renamed Our Lady of Perpetual Help in the 1940’s by Pope Pius XII, the church has been home to thousands of followers in its 125-year history. The area, which was once home to many English and Irish settlers, is now one of the most diverse neighborhoods in the entire city.

Kurt Vonnegut :: essays research papers

Kurt Vonnegut   Ã‚  Ã‚  Ã‚  Ã‚  Kurt Vonnegut is an impressive author who combines comic fiction and social satire in his novels. He often writes about the main character Kilgore Trout, who seems to be more like Vonnegut’s alter ego. He has written many books including Player Piano, Cat’s Cradle, Slaughterhouse Five, Galapagos, Bluebeard, and Fates Worse Than Death.   Ã‚  Ã‚  Ã‚  Ã‚  Kurt Vonnegut was born November 11, 1922 in Indianapolis Indiana. His parents were Kurt Vonnegut Sr. and Edith Leiber. He graduated from Shortridge High School in Indianapolis where he was editor of the school newspaper. After graduation in 1940, he moved on to Cornell University in Ithaca, New York where he took classes for biochemistry. In 1942, he enlisted in the army as an Infantry Battalion Scout. Later he was trained by Carnegie Institute and University of Tennessee to become a mechanical engineer. In 1944, Kurt’s mother committed suicide on May 14. He returns home briefly, then was captured in the Battle of the Bulge. While working in a factory in Dresden, Germany, Vonnegut picked up his materials for Slaughterhouse Five. After this he married Jane Mary Cox on September 1, 1945. Working as a police reporter, he studied Anthropology at the University of Chicago, but his thesis was rejected. In 1947, his son Mark was born, later, in 1949 his daughter E dith. He then became a publicist for General Electric in Schenectady, New York, but in 1950 he quit GE, and moved to Cape Cod to write. He published Player Piano in 1952. His third child, Nanette was born in 1954. Between 1954 and 1956 he taught English at Hopefield school, worked for an ad agency, and opened the very first Saab dealership in the great United States. Next, Kurt was rocked with a number of close deaths. His father passed away in 1957 on October 1, his sister and his brother-in-law die in 1958. He then adopted his three oldest nieces and nephews. Kurt still found time to write and Cat’s Cradle was published in 1962. From 1965 to 1967, he took up a residency at University of Iowa Writer’s Workshop and published Pearls Before Swine. Vonnegut wanted a closer look in Dresden before he wrote the novel Slaughterhouse Five, to he went back to Dresden on a Guggenheim Fellowship. He finished the novel in 1969. His education was furthered after he taught creative writing at Harvard and received his master’s degree from University of Chicago for Cat’s Cradle.

Its Just a Game :: Essays Papers

It's Just a Game Often you don’t realize how much something means to you until it’s gone. Maybe it’s your first baseball hat, the Boston Red Sox one with the rip in back and the faded lettering, that you finally out grew. Or Grandpa Joe, he read you the comics every Saturday as you sat on his lap, who grew too old and passed on. Sure it was your favorite hat and of course you loved your grandpa, but for some reason in order to fully capture their importance, you first had to lose them. It’s a little depressing to think in this way. It might even make you want to avoid forming a close relationship with Grandpa Joe, so that once he’s gone you don’t have to deal with the sudden realization of how much he really meant to you. But, if you really think about it, having your favorite baseball hat while it still fits and having your grandpa around probably outweighed the feelings of loss once they were gone. But the idea that realization sometimes comes after a loss is very true. While your grandpa was still alive you devoted your time to just enjoying his company, but now that he has passed you spend your time remembering the good times you had. This is a reasonable and natural thing to do and it’s also the reason why you had never thought about how much you loved your grandfather until you can no longer sit on his lap and read the comics. You were just too busy having a good time with him to ever think about. So, what if you had the chance to give your grandpa the gift of immortality but you would never truly realize how much you really loved him  ­ would you do it? Maybe the baseball hat is a better example since it doesn’t involve human life. Would you want to have that hat forever but never really know how much it meant to you? Well, I tried to apply this to a situation in my life, and I really couldn’t decide  ­ I needed a combination of both. My most powerful experience with this â€Å"realization phenomenon† came after my final high school basketball

Counter Culture Essay

Introduction From a moral standpoint, social problems harm people and from a democratic standpoint, social problems harm the well-being of citizens. In addition to that, from a societal standpoint, social problems threaten the productive functioning of society. A social problem is said to exist to the extent that some â€Å"malfunction† is observed in society. This malfunction might be an inequality (e.g:with the same education and experience women earn only about 80% of what men earn in the labor force), a poor allocation of resources (e.g: poor environmental stewardship), violence (e.g: domestic violence, rape, violent crime), or an inefficient organizational system (e.g: too much or too little being spent on social services). The social evils that are plaguing our society today could hardly be catalogued, they are uncountable in the true sense of the assertion. Among the prominent social problems are the escalating crime waves , religious intolerance , disrespect for elders , laziness and lateness of duty , widespread of diseases , ostentatious spending, abortion, pre marital pregnancy, elope (run off secretly to be married and usually without the consent or knowledge of one’s parent), disciplinary problem, psychological pr oblem, slow down development of the country, and alcohol consumption . These are the effects of our social problem among Malaysian youth. Sociologists can identify many aspects of society that might be considered to be social problems. It is the values held by the majority of citizens (in a democracy) that define what is a social problem (e.g:Is denial of same-sex marriages a problem?). Social problems are identified as such partly with respect to their perceived effect on the productive functioning of society. Social problems can be difficult to identify (e.g:What is the scientific evidence that same-sex marriages or the prohibition of them will harm society?). Sociologists use the consensus, conflict, and interactionist perspectives to examine these conditions of potential social problems. Risk Factors for Social Problems Risk factor is defined as a factor which increases the chances of social  problems beyond control. There are different risk factors for social problems among youth such as biological, psychological and social. Social risk factors include unemployment, disturbed family environment, unavailability of educational opportunities, availability of drugs in locality, law and order situation. Environmental/social risk factors are increasing the chances of using drugs among youth. A youngster who is disturbed because of his family environment will spend time out side of his home, sitting with friends who can offer him drugs. Handling peer pressure will be difficult for him, as a result, he will be ready to use drug. A youngster deprived of educational opportunities and economic resources may be at great risk of using drugs. His disappointment from social problems will produce images of drugs in his mind as the suitable source of getting rid of his problems. Easy availability of drugs/substance in his locality will further serve to increase his craving for drugs. Also the principal and behavioural factors linked with youth violence are hypersensitivity, impulsiveness, poor behavioural control, attention problems, history of early aggressive behaviour and low educational achievement. Associating with delinquent peers has also been linked to violence in young people. Gangs and a local supply of guns and drugs are a potent mixture, increasing the likelihood of youth violence. Low level of social cohesion within community has been linked to higher rates social problems. Cultures that do not provide non-violent alternatives for resolving conflicts appear to have higher rates of social problems too. For most young people, the offending behaviour is part of growing up, of testing the limits, of taking risks, of asserting their independence. It may also be an indication of boredom and the absence of anything useful or meaningful to do. It may be a reflection of that awkward stage of life where one feels grown up but not able to participate fully in the world of adults. Generally, the offenses that they commit are relatively minor and decrease in frequency as they grow older, mature and find a way to participate in and contribute to society. Ways to overcome social problems The role of parents is crucial in giving serious attention to their children. Parents must consider the movements of their children. Parents should always know and identify the problems faced by their children and are willing to take the time to solve the problem. Parents also should know their child’s friends and always make sure their children make friends and socialize with those who have well in morally. In addition parents must spend part of daily time with children by giving them confidence, courage, creating positive attitudes towards issues, emotions and decisions. Another common set of prevention strategies addressing youth violence focuses on early intervention with children and families. Such programmes provide parents with information about child development and teach them how to effectively discipline, monitor and supervise children, as well as how to manage family conflict and improve communication. Parent and family -based interventions are among the most promis ing strategies for producing long-term reductions in youth violence. 2. Academic approach. This can be done by adding activities based on academic and semi-academics activities such as extra-curricular in schools. Similarly, the changes in teaching techniques such as use of computer, video, audio-visual aid equipment and techniques of teaching outside the classroom should be implemented. 3. Establishing legal system in the school. Provisions in the law school could create fear among students, in addition to reducing the burden and responsibility of the school and the parents in monitoring discipline. 4. Law enforcement authorities like the police. Jurisdiction of the existing police should be used by school administrators in the discipline of students. The administrator shall take the opportunity to refer their student’s problems to police. 5. Preventive measures should be held as appropriate counselling at school level. Counselling at school level is important in helping teenagers overcome their problems. This program will be more meaningful i f the counsellors are qualified and experienced elected. 6. Parents and Teachers Association (PTA) should play an important role more frequent meetings between parents, guardians and teachers should be held  especially for students that influenced in social problems. Parents should discuss student’s problem with teacher and get ready to receive and advice from a teacher with an open and positive attitude. If one considers that ultimately we are concerned with the healthy development of adolescents in transition to adulthood, we must be concerned with the issues that impede or impact on such transitions. Transition to adulthood includes simultaneous transitions across several domains including post-secondary education or other work preparation training, labour force participation (or unemployment) independent living, marriage or cohabitation, and community living. Transition success is affected by many factors including personal characteristics, gender, family influences, exposure to role models, economic status, cultural influence s, and the economic viability of the community in which the person functions. We also be mindful of the fact that adolescence occurs in a context with such factors as race, ethnicity, cultural customs, language, social views and practices, sexual orientation and physical or learning disabilities all combining to make the transition experiences of some adolescents very different from others. While there has been a fair amount of work done on identifying risk factors that, if present, may increase the likelihood of a young person’s involvement in crime or other negative behaviour problems, there has also been some work done on the development of programs that build on the enhancement of protective factors which may reduce the effects of exposure to risk factors and thus lower the chances a youth will develop serious anti-social or other behaviour problems or become a victim.. Protective factors may also divide into: (1) Individual characteristics (i.e. high IQ, high level of resilience and flexibility and a positive social attitude); (2) Social bonds ( notably warm, supportive and affective   relationships with parents and other adults); and (3) Social support including positive social skills and socially acceptable pattern of behavioural norms. Possession of problem-solving, Life and communication skills. Sociability, Resilient personality or temperament A sense of belonging, secure attachments to positive parent(s) or family Positive relations with â€Å"pro social† peers Access to other caring supportive adults Appropriate discipline Limit-setting and structure from parents, Opportunities to experience success and build self esteem In the context of transitions from adolescence to healthy adulthood, it is important to consider the notion of â€Å"resilience† as a young person’s ability to cope in the presence of major stress or risk factors. They go on to suggest that resilience is a source of strength in young people created or nurtured by caring and effective parents or other adult caregivers, positive learning environments in schools and access to community resources. What is the value of having an assessment to identify potential risks and needs of young offenders? By objectively identifying young persons who pose a higher risk of re-offending and the program interventions that are needed Assessments allow for a potentially more efficient and effective use of resources More objective and consistent decision making Establishing a baseline for monitoring a young offender’s progress Periodic reassessment of rehabilitative effectiveness Appropriate targeting of program intervention to address the social problems factors associated with offending (risk-needs assessment) such as: Use of appropriate modes of intervention based on social learning principles A multiplicity of available interventions to address differing individual needs Consistent application of interventions to ensure program integrity Quality assurance of program design and delivery including training and recruiting appropriate staff Strong theoretical base or mission for the program We should be careful not to suggest that a program has not been successful if a young person re-offends. While rehabilitative programs are designed with a goal of reducing recidivism, it is essential that other forms of program success are included in the mix and not totally rely on measures of recidivism to determine success. We can reduce occasional or temporary  offending by young people by helping them deal with the stress associated with the turbulence of adolescence and finding ways of involving young people in useful and meaningful activities. Educational and recreational activities to which all have equal access and which are designed on the basis of the varied needs and interests of young people are important. Access to social services can help some young people and their families deal with problems which may underlie the offending behaviour. Given what we know about the correlation between poverty, mental health and opportunities, the economic security of young people and their families should also be a priority. These measures are all primary prevention strategies – ways of creating healthier and ultimately safer communities. Conclusion Though social problems are recurrent issues in many societies all over the world, they can be predetermined and controlled by use of social studies. When we think of the many settings that have evolved over time, it becomes apparent that there can never be a permanent solution to these social problems. Governments in affected regions try to curb socially unacceptable behaviour by regulating wealth and economy for citizens, thereby ensuring that money distribution is constant and fluent enough to avoid situations where some feel exploited. More measures can be taken to avoid socially unacceptable behaviour like crime and drug use, thereby maintaining law and order in society. Society is the place where young generations are brought up and nurtured for future. If social problems are left to come up and establish themselves, the upcoming generations would grow up to become savage and barbaric citizen, destroying civilization that was once prosperous.

Marketing research proposal of Lion Ice Beer

Lion sorbet is a beer brewed in juvenile Zealand by affectionate king of beasts breweries. It has been one of the leading reproachs in bonus beers in New Zealand but everywhere the recent past there has been a substantial decline in sales volumes. The beer is specifically brewed for a certain social class (urban New Zealand males aged 26-39) who beat incomes ranging from $35,000-$65,000.According the lion cover fault manager, the beer is within its latter stages of the makes product speech rhythm and he feels there is need to re-engineer the tick afresh.Thus this explore proposal aims at looking at some of the pedestal ca drills for the products loss of securities industry share as salutary as looking at ways that could restore the brands market share.The brand manager assumes that the reason for the decline in popularity is due to the creation in the market of new brands of imported premium beers. mise en sceneLion Breweries Company launched the lion sorbet bran d in 1993. The aim of its introduction was to compete with separate brands in the ice-brewed share of the market such as Carlton insensate from Carlton breweries. This was in addition to the fact that ice-brewed beers were presumed to be a premium style of beer. literary works review grocery storeing query proposals, retributory like many other types of research proposals need to be undertaken guardedly. In composing this research proposal I cast tried to emulate the laid bolt down procedures for research proposals. Thus, I give utilise ideas from such scholars as Paul T. P. Wong, as well as David S. Walonick. These scholars have carefully described the art of proposal composition to its fullest both in qualitative and vicenary analysis.MethodologyIn carrying out this research I have taken a great deal emphasis in examining the go around methodologies to use and I have come up with the following methodology.Firstly I have chosen the use of questionnaires that ordain purportedly be filled in by wholesalers and distributors. This is be set these middle men have graduation hand cultivation on what types and quantities of beer that retailers subscribe to for.The questionnaires leave alone help to determine the baffle demand as well as the supply available for the lion ice brand. In addition to this the questionnaires provide excessively address the issue of pricing since it could withal be a reason wherefore wad are avoiding the lion ice brand. In addition to these questionnaires there go forth be another set of questionnaires that retailers ordain be given by their distributors for them to be filled in by the consumers.This befriend set of questionnaires allow for target peoples tastes and preferences. This set give be geared towards the attainment of necessary information that will help to re brand the lion ice brand. This information will include issues of the alcoholic content, poster or logo image, bottle type amongst other fac tors.Since the New Zealand market is very pear-shaped and given the date limitation I have decided to use snowball take technique. In so doing I will interview one major(ip) distributor of premium beers of selected cities. erst I have interviewed the distributor I will leave the questionnaires with him for them to be circulated by retailers. Once the forms are filled they will be returned back to the distributor as retailers fill up their stocks.The study will involve a lot of travelling as well as the use of telephone conversations from epoch to time. Due to time limitation I have chosen snowball sampling technique since it is easier under the circumstances. Since the research is so-called to take at most twain months I have planned to exit the first three weeks randomly selecting distributors across the country who will be my primary subjects or participants. Within this period I will to a fault issue the questionnaires for distribution.Once this is make I am hoping to u se the one-fourth week contacting the distributors and knowing the degree of feedback. If this goes as planned I hope to lead the fifth and sixth week collecting the questionnaires as well as explain any disparities in the feedbacks.The seventh and one-eighth weeks I hope to analyze and hive away my research findings and come up with the nett recommendations.ResultsAfter conducting the research and administering the questionnaires I will be looking forward to acquiring answers to the following questions. Firstly I will be able to know the rate of flow levels of demand and supply, I will likewise be able to know the best pricing strategy, the current tastes and preferences will also be known among others.DiscussionBy undertaking this research I am positive that I will be able to come up with cover answers necessary for the re-introduction of the brand into the market. However, due to time limitations the research will not be as conclusive as I would have wanted it to be. This may cause the results to deviate slightly from the actual consequence but the deviation will be minimal and negligible I believe.ReferencesEdward F. McQuarrie. 2005. The commercialize query Toolbox A neat Guide for Beginners. LondonSage Publications.Ian, Chaston 1999. New Marketing Strategies Evolving Flexible Processes to Fit Market Circumstance. London Sage PublicationsThe official lion brand website www.lion-nathan.co.nz.Sunny, Crouch &Matthew, Housden.2003. Marketing Research for Managers. AmsterdamElsevier.

Gender Stereotypes Essay

What are gender stereotypes? They are â€Å"simplistic generalizations about the gender attributes, differences, and roles of individuals and/or groups. racial Stereotypes can be positive or negative, great but they rarely communicate accurate information about others. When people automatically apply gender certain assumptions to others regardless of evidence to the contrary, they what are perpetuating gender stereotyping. Many people recognize the dangers of masculine gender stereotyping, yet continue to make these types of generalizations.They are second one of the most common in advertising.Some examples of gender racial stereotypes are â€Å"cooking and cleaning are a women’s job† â€Å"woman can’t drive or park for anything† â€Å"all men are pigs†Ã¢â‚¬ ¦ you last get the point it’s a group of people (usually either women or men) that are grouped into a title that’s so bias! Ugh I get so mad even talking about it I hate stere otypes! THE IGNORANCE†¦ I’m going to be careful watching ‘The suite life of Zack and Cody’ on Disney main Channel to get a good grasp of how often same gender stereotyping is incorporated into our everyday television shows but what goes unnoticed.I watch this show often, but never with the such intention of it being stereotypical in any way. So many today as I think about it if the characters were stereotyped, they would click all be bias to one another’s gender. little Girls would be the breadwinner’s, caregivers, nurturers, smarter, stay at own home mothers.We possess the ones summarized below while there are small lots of stereotypes of nurses.

Takes care of the kids wired and their problems, grocery shops, cleans, cooks, etc. The father is the breadwinner and is the only one who is bringing in the income to support the family.It’s almost a typical three old school American family. They have 3 children, 2 boys, 1 girl.Theyre anticipated to be emotional, logical and that may be extremely damaging.Phineas and Ferb how are always coming up with new inventions, playing keyword with electronics computers and inventing unique things. Just learning doing things most boys do in the stereotypical way. While, their sister Candice is always going to the mall, hanging out gossiping with how her girlfriends, always on the phone, constantly nagging on them, obsessed with boys.The show is very stereotypical eternal now that I think about it.Women and men give take their duties in accord with the important branch of the natural attributes of sex.

Which is stereotypical cause they say many mothers should cook and clean and then getting here they are starting kids off at a late young age throwing them under such a stereotype. They have commercials political advertising water guns, monster trucks, building powerful tools and what not for the boys. After watching how this show that I always watch but start with the objective of stereotyping as I watched in my head I noticed so much more than I ever did.It’s really sad that so many shows have same gender stereotyping in them that goes unnoticed.Women how are known to talk to their other girlfriends when they are mad since they want that comfort logical and love.Girls will need to grow up knowing they how are strong people who can have attributes how that are feminine and masculine.Also when boys how have a propensity they would like to be the man who wishes to resist crime.

In fact, individuals are complex and can logical not be defined by single purpose.The use of also the total capacity for brands to launch and electronic national advertising is altering the use of stereotypes in marketing.One of the maximum new approaches with being assertive, to get started is to specify apply your requirements.You can trust the essay help on the web.

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